Cancellation & Refund Policy

If you sign a written contract for an install, New Jersey law gives you the right to cancel it until midnight of the third business day after you receive your copy, for a full refund of anything you've paid under it.

Your contract includes a written notice explaining this right and how to use it. This right always comes first: nothing else on this page takes it away.

• Call or text (732) 555-0142, or email hello@safecrawlers.com, with your name and the date of your visit.
• We reply during business hours (Mon–Sat, 8am–6pm) and confirm the change with you. Your notice counts from when you send it, even outside those hours.

• Reschedule or cancel at no charge with at least 24 hours' notice.
• If you've paid the $95 in advance and cancel with at least 24 hours' notice, we refund it in full.
• Less notice than that? Call or text as soon as you can and we'll do our best to find you another time.
• Once your walkthrough is done, its fee pays for the visit you've had, so it isn't refunded. The $95 walkthrough is credited in full toward any package.

• Package installs, gate and anchoring visits, Grandparent Visit Prep and re-check visits can be moved or cancelled at no charge with at least 24 hours' notice, apart from any special-order hardware (below).
• Less notice than that? Call or text as soon as you can and we'll do our best to find you another time.
• Moving your install to a new date doesn't change your quoted price.
• Some hardware is ordered specially for your home, such as a fireplace guard sized to your fireplace. If you cancel after your 3-business-day right to cancel has passed and we've already ordered it, we may ask you to pay for that hardware, and it's yours to keep. Your quote says which items, if any, are special orders.

Illness, bad weather, a delayed hardware delivery or an emergency can mean we need to move your visit. We'll tell you as early as we can and offer the next available time. If you've paid anything in advance and no new time suits you, we refund it in full.

If we arrive at the booked time and no one's there to let us in, we'll call or text you. If we can't reach you, we'll get in touch to find a new time.

• Refunds are made the same way you paid where we can, or another way we agree with you. We'll let you know when it's sent.
• A refund under your 3-business-day right to cancel is made in full, as New Jersey law requires.

If anything we installed comes loose or isn't working as it should, stop relying on it and tell us right away. We'll come back and put it right under the workmanship terms in our Terms of Service.