Privacy Policy

SafeCrawlers ("we", "us") is a babyproofing business serving New Jersey and the New York City and Philadelphia areas. This policy covers this website, its booking form and its price calculator, and what happens to the details you send us.

• Booking requests: when you use the booking form, your name, phone number, email, town, your baby's age or due date, your type of home, the service you're asking about, the concerns you tell us about, the dates and times that suit you, and the estimate from the price calculator if you include it.
• When we talk: what you tell us by phone, text or email, and the hazard list and quote we write up for your home after your walkthrough.
• Technical details: like most websites, our host's servers may record basic details of each visit, such as your IP address, your browser type and the pages requested, to run the site and keep it secure.

We don't take payments on this website, so we never collect card or bank details here.

• To reply to your request and arrange your walkthrough or install.
• To plan the visit: your baby's age or due date and your type of home tell us which hazards matter most right now and what hardware to bring.
• To write up your hazard list and quote, do the work, and answer questions about it.
• To keep the business and tax records we need.
• To keep this website secure and working.

We don't sell your details or use them for advertising.

We contact you about your request and your visits, using the phone number or email you give us. We don't send marketing emails or texts unless you ask us to. If you'd rather we reach you a different way, just tell us.

Booking requests are stored in this website's database, which is provided by our website host, Lovable Cloud (built on Supabase). We use them only to run the business; they're never published on the site.

Calls, texts and emails between us are kept by our phone and email providers, as with any phone or email account.

We don't sell or rent your information, and we never share it with anyone for their own marketing. We share it only with the services that help us run the business, and only what they need:

• our website host and database provider, which stores booking requests;
• our phone and email providers, which carry the messages between us.

We may also share information when the law requires it, or to protect the safety of our customers, our business or others.

• No trackers: this site has no analytics, advertising or social media tracking, and we don't set cookies to track you.
• Price calculator: when you go from the price calculator to the booking form, the contact details you typed (name, email, phone and town) are passed along in your browser tab's session storage, not in the web address. They stay in your browser: the form reads them once and clears them, and anything left is deleted when you close the tab. Nothing reaches us until you send the form.
• Fonts and photos: the site loads its fonts from Google Fonts and some of its photos from Unsplash. To deliver them, your browser connects to their servers, which see your IP address and basic browser details, as with any website. We don't send them anything you type. Their own privacy policies apply: Google and Unsplash.

If we ever add analytics or advertising tools, we'll update this page first.

• Requests that don't turn into a booking are kept for up to 12 months, in case you come back to us, and then deleted.
• For customers, we keep your contact details, hazard list, quote, contract and invoices for as long as we need them for our business and tax records and for any question about the work.
• You can ask us to delete your details sooner, as explained below.

To get a copy of the details we hold about you, correct them, or ask us to delete them, email hello@safecrawlers.com. We'll confirm once it's done.

If we have to keep anything, such as a signed contract or an invoice for our tax records, we'll tell you what and why.

We use established providers to host the site and store requests, and we keep access to your details to the people running the business. No website or system is perfectly secure, so please don't send card numbers or other sensitive details through the booking form, and tell us right away if you think something's wrong.

This site is for parents, parents-to-be and other adults. It isn't meant for children, and we don't knowingly collect information from children under 13.

The booking form asks for your baby's age or due date only so we can plan the visit around your child's stage. We don't ask for your child's name or any other details about them.

If we change this policy, we'll update the date at the top of this page. How bookings and visits work is covered in our Terms of Service.